This course is a broad-based introduction to using a personal computer. It teaches the fundamentals of an operating system and the most popular application software including word processing, spreadsheets, and presentations. You will also learn about the internet, web browsers, electronic mail, and antivirus software. The course is based on the Windows operating system, Microsoft Office 2013 and a variety of popular software programs for internet- and security-related applications. Extensive hands-on exercises throughout the course will allow you to practice and reinforce the skills you acquire, while progress check questions at the end of every module will give you the opportunity to test your knowledge of the presented material.

The workplace of the twenty-first century demands excellent communication skills. The focus of this course is on learning writing techniques that ensure effective business communication. Following the completion of this course, students will be able to achieve effective writing styles, apply skillful writing techniques used in business communications in today’s workplace. This includes communicating in teams using listening, nonverbal and meeting skills; planning, writing and reviewing various types of business messages; communicating effectively using memos, email, letters and instant messages; creating business reports and proposals; plan, writing and delivering oral presentations.

In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.

This course explores the basics of organizational life, including the relationship between organizational form, the individuals who work in it, and the structures of performance. Key components will be the understanding of power, ethics, leadership, and management within organizational life. Individual and team performance will be evaluated and aspects of human psychology and values assessed. Theories of motivation and leadership will be identified and the strengths and weaknesses of various approaches to organizational control explored.

The student will learn about sales as a profession, including the legal, ethical and social issues in selling. 

Topics covered in this module will include buyer behaviour, communication in a sales setting, and sales knowledge. 

Students will learn how to handle objections, how to close the sales presentation, and providing service and follow-up to customers as part of the sales process. This module will also include information about sales territories and financial analysis.

In this course students will learn how to use source and apply for a job. Facilitators will be available to provide guidance with respect to interviewing skills, resume writing and the effective use of social media to promote oneself.